Frequently Asked Questions
Frequently Asked Questions
Got questions about our printing or marketing services? Check out the answers to some of the most common queries below. If you can’t find what you’re looking for, don’t hesitate to get in touch with our team—we’re here to help!
Q. WHAT IS YOUR TURNAROUND TIME FOR PRINT JOBS?
We strive for fast turnaround times across Sydney and Australia. Generally, standard print jobs take about one week. More complex projects may take longer, but we’ll discuss the timeline when you get your quote.
Q. DO YOU OFFER BULK PRINTING DISCOUNTS?
Absolutely! We offer competitive pricing and bulk order discounts. Reach out with your project details, and we’ll send you a customised quote.
Q. WHAT FILE FORMATS DO YOU ACCEPT FOR PRINT JOBS?
We accept PDF, JPEG, TIFF, and EPS file formats. Let us know if you have a different format, and we’ll check compatibility.
Q. HOW CAN I ENSURE MY FILES ARE PRINT-READY?
To make sure your files are print-ready, follow these simple guidelines:
- Use high-resolution images (300 dpi or higher)
- Include bleed margins (typically 3mm)
- Convert text to outlines or embed fonts
- Ensure colours are in CMYK mode.
Q. DO YOU OFFER INSTALLATION FOR SIGNAGE?
Yes, we provide large-format installations in most major Australian cities. Contact us for more details!
Q. CAN YOU HELP WITH THE DESIGN WORK?
Definitely! Our design team can help create the perfect look for your print materials, whether you need a fresh design or just some tweaks to your existing concept.
Q. WHAT IF I NEED TO MAKE CHANGES TO MY ORDER?
Q. WHAT IS YOUR RETURN POLICY?
We accept all major credit cards (Visa, MasterCard, and American Express) as well as Google Pay for a quick and secure transaction and Bank EFT (electronic funds transfer) if paying from invoice.
Q. WHAT ARE YOUR PAYMENT TERMS?
For existing Exceed Digital account holders, payment terms are 14 days from the invoice date.
Non-account holders are required to make payment upon collection or before dispatch. Account applications are available upon request, and our team will review and advise you on the outcome.